What do you need help with?
Choose what you need help with below, and we’ll give you the support to solve any issues you might have.
How-to-videos
Video guides: Need an answer fast?
Our video support portal has been created to help you navigate your health plan quickly and easily. We show you how to register your account online, update your personal information, make a claim, and more.
Topics
Health Plans
Whether you have a personal plan or plan through your employer you can find help with your cover or support when accessing treatment.
Discover the health plan for you Frequently asked questions Make changes to your policy Rewards and benefits
Claiming
Making a claim? Looking for a clinic?
We can help with any queries you may have.
- Make a claim.
- Find a practitioner.
- The claiming process.
What it included in our plan
Our Health Plan gives you access to a range of deals and discounts to keep you healthy. We’re here to support your physical, emotional and financial wellbeing.
Whether it’s supermarket savings or discounted gym memberships, the daily coffee or a summer holiday there’s something to suit everyone’s lifestyle. Already a HSF Health Plan policyholder?
New joiners guide
All about your online account area, discover our features and how you can register/sign in.
- Guide to your online account
- How to register/sign in
Benefits & Entitlements
Questions about your benefits and entitlements including finding out remaining amounts and what you are covered for.
- Entitlement information
- My benefits
Support
Experiencing financial difficulties?
We’re committed to supporting our customers during difficult times and have a range of alternative plans, we’ve got you covered.
Please contact our customer options team on 0207 928 6662, Monday to Friday, from 9am to 5pm.
You can also contact these organisations for free, confidential and impartial money guidance and debt advice.
Talk to us about a bereavement
If you’re going through a bereavement, we’ve created a guide to provide support and guidance.
We also have a dedicated form for you to contact us through.
Careers
Interested in joining the team?
We’re always on the look-out for new talent to join the HSF Health Plan.
